FAQ

Make Life A Little Warmer



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     Q: Why the new can?

A: Wondering why our can changed recently? We at Terra Flame and SunJel always want you, the customer, to have the best experience possible. So, we’ve improved the quality of our can. Transporting our product to you can be a contact sport at times. This left our cans dented or damaged for certain customers. To help out, we made our new cans are thicker, sturdier and even easier to open. Plus, you still don’t have to peel off annoying labels.

     Q: How do I cancel my fuel subscription?

A: Please reach out to us at 801-937-9480 and we will cancel your subscription manually. You can cancel at anytime.

     Q: How do I dispose of my fuel cans?

A: If you have consumed all of the fuel, our cans are recyclable. If you need to dispose of cans that have some fuel remaining, take the cans to your local paint shop. They will be able to help you dispose of cans with remaining fuel.

     Q: Why do the new fuel cans say Terra Flame on them?

A: You may notice that our new cans say Terra Flame on them instead of SunJel. Don’t worry about it. Terra Flame has owned SunJel for the past six years and we intend to continue SunJel’s excellent legacy of creating value for our customers.

We are making the shift in an effort to brand ourselves more consistently as Terra Flame and SunJel. This marks the transition to providing more beautiful hardware products for all to enjoy. Same company, expanding quickly!

     Q: Why is my flame not as bright? How do I make it brighter?

A: Many of you have requested a hotter flame so we've changed our formula to make the flame 25% hotter making your environment even more welcoming. This change has, unfortunately, affected the vibrancy of our flame.

To enhance the color of the flame without losing the increased warmth, we recommend adding a pinch of table salt before lighting. When used in accordance with the instructions below, salt invigorates the flame. We are currently experimenting with different fuel combinations so you can get a brighter, warmer flame without extra additives or cost.

Instructions:

  1. Open the can with our magnetic lid tool or a screw driver.
  2. Add a pinch of table salt.
  3. Reseal and shake lightly.
  4. Light and enjoy!

*Add more salt as needed.

     Q: How long does each can burn?

It is nearly impossible to predict the burn time of any gel fuel. Just like a piece of fire wood, the burn time for a gel fuel is completely at the mercy of the surrounding environment. Environmental factors include, but are not limited to, type of fireplace, airflow, temperature, elevation, humidity, as well as many other conditions. While it is impossible to consistently predict the burn time, the average can will burn for three hours.

     Q: How long can I expect shipping to take? (Do you offer overnight shipping?)

A: All Items are shipped using ground services. Typical ground shipping time is 3 - 7 business days. We ship out of Utah and Illinois. Many customers may see their items within 3 business days. Please call us at 801-937-9480 or fill out a form here.

     Q: Does gel fuel have a smell?

A: No, gel fuel doesn't put off any odor while burning. Terra Flame and SunJel has been making quality gel fuel for over 20 years and has always had great reviews from customers about being the only gel fuel on the market that doesn't put off a smell while it is burning. However, as with all gel fuels, there will be a slight odor when you open the lid. As soon as our gel fuel is lit, the fire will consume all vapors coming off of the gel and there will no longer be a smell.

     Q: I’m interested in becoming a SunJel / Terra Flame dealer. How do I get started?

A: Please email sales@terraflamhome.com or call 801-937-9480 and we will be happy to start you in the process and welcome you to the Terra Flame team. You can also ask questions here.

     Q: Can I cook food over a gel fuel flame?

A: No it is an alcohol based gel, so it is not recommended for heating/cooking foods.

     Q: Does gel fuel put off heat?

A: Each gel fuel can puts off approximately 3,000 BTUS. Two cans put off about 6,000 BTUS which is equivalent to the heat a typical 110 space heater would put out.

     Q: Will your gel fuel work in my gel fuel fireplace?

A: There are a variety of single use gel fuels on the market that use a similar sized can. Our can dimensions are: 4" Height by 3 3/8" Diameter. Please check with your fireplace manufacturer to see if our cans will work in your gel fuel fireplace. Terra Flame and SunJel's fuel has a twenty year history of being the best on the market. Our fuel burns for just as long as other fuels, has a beautiful 5 to 7 inch golden flame and, unlike other gel fuels, our fuel doesn't put off a smell while burning. No fumes, No Soot, No Oder!

     Q: I do not live in the USA, how do I get your product?

A: SunJel™ currently has shipping programs for the USA. Shipments going to any other country will be handled on a case by case basis. Contact us here for more information.

     Q: Where can I store my gel fuel?

A: We recommend storing the gel fuel in a cool, dry place. Do not store in extreme temperatures, this may decrease the life of gel fuel. We also recommend having a functioning fire extinguisher in the house in case of emergencies.

     Q: My fuel is past it's expiration date. Where can I dispose of it?

A: Our gel fuel has a shelf life of about one year. All SunJel boxes have a packaging date stamped on them, the fuel is good for one year from this date. If you fuel is past the expiration, we recommend taking it to any local facility that will take old or used paint cans.

     Q: How full should my SunJel can be?

A: There is 13 ounces of gel fuel in the 16 ounce can. This is done to prevent fuel spills during the lighting process. If you have any questions, please call our customer service department at 801-937-9480.

     Q: What if I find rust in my can?

A: You may discover a small amount of surface rust in the can. This will have no effect on the performance of the flame or introduce undesirable components to the exhaust.


For More Information:

Phone: 801.937.9480

Email: info@terraflamehome.com